Cancellation and refunds
You can leave whenever you like. Here is exactly what happens.
How to cancel
Cancel at any time in your account, in two clicks. No notice period, no reason, no email to write. If you would rather email, write to [email protected] from the address you signed up with and we do it for you the same working day.
What happens when you cancel
- Your current month runs to its end. Nothing stops early.
- Any videos still due for that month are still made and delivered to your library.
- You are not charged again. There is no final bill and nothing to return.
- You keep every video already delivered. They are yours.
- If you connected a YouTube channel, we delete that connection 30 days after your month ends. You can also remove it yourself at any time in your Google security settings.
Refunds
The seven-day promise. If no video has been accepted into your library within seven days of your first payment, you get that payment back in full. Ask from your account or by email. Refunds go back to the card you paid with and usually show within ten working days, depending on your bank.
Unused days. We do not refund the unused part of a month after you cancel, because that month’s videos are still made and delivered.
Videos that fail our checks. They are remade at no cost and never count against your month. You are never charged for a remake.
Videos you do not like. Once a video has passed the checks and reached your library, it counts as delivered. We do not remake delivered videos on matters of taste. Change your channel plan and the next videos follow the new plan. You can also reject a topic before it is made, at no cost.
Coming back
You can start again at any time with a new subscription. Your old videos stay yours; your old channel plan is deleted 30 days after your subscription ends, so you will answer the questions again.
Your rights
Nothing on this page takes away rights you have under the consumer law of the country you live in. The full terms are in our terms of service.